Frequently asked questions
Listed below are common questions about our products, shipping policies, etc. If you require further help click here to contact us.
How do Advantage® brand products compare with the original manufacturer's products?
Color output? Very little difference will be noticed. The pigments or dyes we use in our products produce colours that are comparable to the colours obtained from the original manufacturers products. Sometimes, even the original manufacturers products require a custom profile for it to represent accurate colour compared with your screen. If required we can offer this for you, please contact our technical department for further information.
Page-yield? Page-yields are comparable to the original too. Of course, your yield will vary depending upon print subject (full-page photographs use much more ink than simple text reports, for example).
How reliable are Advantage® brand products?
You can use Advantage® brand products with full confidence in their reliability. Manufactured under stringent quality-control procedures, their performance has been verified in exhaustive tests. And in addition to our money-back guarantee, we fully warrant our product against damage to your printer. If you have any problems with our products, simply let us know and we will immediately work with you to resolve the problem. In the event that a service visit or parts are required, we will arrange this - at no cost to you. For details, please see our Warranty page.
How do I place an order?
We offer several ways of placing an order. Easiest is via our website, or by
Phone: 0800 980 6717. Our normal office hours are M-F, 9am-5pm GMT.
Fax: 0870 132 2182.
E-mail: Previous customers may simply send us an e-mail with the products you would like to purchase. Please indicate your preferred shipping method or how quickly you require your order. If you have requested to have your payment details stored in the past, your previous order's payment information will be used for payment.
Mail: Send order form to:
SO Office Ltd, 14 Churchil Business Park, Colwick, Nottingham, NG4 2HF, United Kingdom.
For accredited customers (established companies), Education and Government we accept faxed or emailed purchase orders and orders stating your purchase order numbers via our website, simply choose the option to pay on account whilst progressing through the checkout system.
What payment options do you offer?
We accept all major credit cards, Paypal, cash deposits, BACS, CHAPS, and international transfers.
UK customers can opt to pay by cheque via our online checkout system, simply choose this option whilst progressing through the checkout system and when your cheque is cleared we will process your order.
How quickly can I receive my order?
All orders received by 4pm (Mon-Fri) are dispatched from our warehouse that day. We will inform you if your order is not going to be dispatched.
You should receive your goods before the stated time chosen in the checkout system. However this is not guaranteed. For guaranteed deliveries please use the before 10.30am or before 12midday UK delivery service.
European orders are dispatched via DHL or TNT. For more information see our European sales page.
How much do deliveries cost?
Our shopping cart system is designed to calculate the costs dependent on which items you have ordered, therefore you will clearly see the total cost of shipping once you have added your goods to the shopping cart.
Costs are indicated at the checkout stage and are fixed per order
Order values below £100 excluding VAT are charged at £6.50 regardless of what you order.
Order values over £100 excluding VAT are FREE based on our next business day service.
Other timed delivery services are available at the point of checkout. These are also at highly discounted prices for your convenience.
Delivery prices above do not include heavy or bulky items such as furniture and large photcopiers, printers, water coolers etc. Delivery will be quoted on these items accordingly.
Orders start from as little as £15 excluding VAT for our 2 day service.
International and European
Delivery costs for overseas orders vary and start from approx. £8.50 excluding VAT. For delivery times to European destinations see our European sales page.
Do you offer a warranty?
We warrant our products to be suitable for use and to be free of defects. Should it be shown that our products have caused damage, we will pay reasonable and customary charges for the remedy the damage.
Do you offer a guarantee?
Yes. We will refund your full purchase price or replace your products if for any reason you are not satisfied with their performance. This guarantee is valid for one month after the purchase date.
What is your returns policy?
You may return unused or defective items for refund or replacement within 30 days from despatch. Unless defective, unopened resalable products may be returned for a credit on account less 35% restocking fee. Shipping charges are non-refundable. Please indicate the reason for the return as we continually strive to offer you a superior product. We are not responsible for lost or misdirected returns, so please ship by a traceable method . If you paid for your order by credit card and your item is deffective, a credit note will be processed and your card refunded within 14 days.
Address returns to:
SO Office Ltd Returns Dept
20, Orchard House
If you have any questions regarding a return, please contact us at: firstname.lastname@example.org