SHIPPING & DELIVERY
Every order you place with SO Office Ltd comes with free next day delivery when your order value is greater than £75 excluding VAT. Orders below this amount incur a £6.50 plus VAT delivery charge.
We offer a variety of delivery options from our standard free next day delivery to guaranteed courier next day delivery and even a pre noon and Saturday option for those really urgent orders.
Order before 4pm and if it's in stock we promise to dispatch it to you the very same working day. We realise how important it is to have some products when you need them and thats why if you place an order with us we'll get it to you as quickly as possible and that means right from start by despatching the same day.
For more details on our delivery options and same day dispatch promise see our delivery page.
PRIVACY & SECURITY
When it comes to security we realise how important it is to securely store any information that you provide. So Office Ltd maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
For extra security we do not store any credit card information on our servers. Unfortunately this means that every time you shop with us this information is required, however we feel this extra step in the checkout process is worth the extra personal security for our customers.
You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously
RETURNS & REPLACEMENTS
We want you to be completely happy with your purchase. If you're not, you can return the product to us following our returns procedure, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Unfortunately some products, such as software or specially ordered items are excluded from this and further information can be found in our Returns Policy.
Under the Consumer Contracts Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge if applicable, but excludes the products listed as exceptions in our Returns Policy
SO Office Ltd is proud to sell our exclusive range of Advantage brand inks and toners which all come with a 2 year no quibble guarantee. If you experience a problem with any Advantage compatible ink or toner cartridge it will be replaced at any time within two years - see further details on our range of Advantage consumables and why we know they're the best here
It's easy to place an order at SO Ofcice Ltd. You can order by Phone on 0800 9806717, via our secure website www.sooffice.co.uk or in person if your nearby in Nottingham.
Our website is open 24 hours a day and provides secure online ordering for all our products. With live stock updates you can easily see if the product is in stock and our latest price. If you're looking for ink and toner cartridges then the fastest way to locate supplies for your printer is by using our cartridge finder. In just a few clicks we will show you all the supplies we sell for your printer and the offers we currently have.
Want to repeat a previous order? Log into My Account and you can view all the ordersyou have placed with us and with a single click of the mouse can repeat any order.
If you require any assistance with our online shop we would be happy to help. You can call us on 0800 980 6717 or contact us through the website including our new interactive live chat facility at the bottom right hand side of the screen.
PAYMENT, PRICING & PROMOTIONS
We offer a variety of payment options at So Office Ltd.
Using SagePay we can offer a fast and secure payment gateway for all credit and debit cards and linking directly to the SagePay system means we don't store any credit card details on our servers ensuring that your card details are kept secure and safe.
PayPal offers you the ability to shop on our website without entering your credit card details. It's fast, secure and in just a few clicks you can have your order on its way to you.
If you're a business, education authority or charity we can offer you (subject to status) a free 30 day business account with access to bespoke pricing and the advantage of ordering online and paying by invoice - see our Business Accounts page for further information.
All our prices exclude VAT and free delivery for order values greater than £75 excluding VAT direct to your door anywhere in the UK. From time to time we run special offers on products or across our entire store and separate terms and conditions will apply to these individual offers at the time.
When you place an order with SO Office Ltd we will keep you updated with its progress at all times. You will receive an email as soon as your order has been placed and a further email as soon as its dispatched and another the next morning with your parcel tracking information. You can however log into your account using the Your Account facility at the top of the screen and have access to your order history and view the status of any order.
This is just a quick reference guide to our customer service. You can call us for more detailed information regarding our Customer Service, Policies and General Help