Advantage Brand Product Warranty
We offer a warranty with our Advantage® brand products. Please read the information below to resolve any problems you may be having. Or, simply give us a call on 0800 980 6717 and we will be happy to help you!
Our "Ink to Paper™" Guarantee
We guarantee that you'll be satisfied with the quality of our printing products. If for any reason you are not, simply call or email letting us know the issue that you are experiencing and we will respond within reasonable time to help you resolve the issue or forward clear instructions on how to return your products for a full refund.
Before contacting us
Many print-quality problems can be corrected by going to your equipment user giude.
Compatible product WARRANTY
We have you covered!
Your printer warranty when using compatible products supplied by SO Office Ltd is something we take very seriously.
EU law states that original manufactures must provide warranty regardless of whose product is installed and must provide proof that the product in use is the cause should a problem occur. An official statement in writing must be given stating that the printer has failed due to the use of non-recommended manufacturers products.
Rest assured SO Office Ltd warrants that its products are suitable for use in the intended models and are free from defects that could cause damage to these printers. Should it be shown that a printer is damaged due to the use of a SO Office Ltd product, SO Office Ltd will either return your printer to the manufacturer's specification at its cost, opt to pay reasonable and customary charges for the repair of your printer, or provide an equivalent new or refurbished printer.
Because of our experience we recommend that users of any products supplied by SO Office Ltd call us first to discuss any problem with their printer regardless of their warranty status. This way we can decide to invoke our warranty procedure saving you time and cutting out the original manufacturer's procedures should there be a problem.
Something else we love to shout about is that when your printer warranty has expired and you are using SO Office Ltd compatible products, should you have an ink related problem our warranty still stands. This is our commitment to you and a benefit most of our users appreciate. The original manufacturer products do not provide this level of support.
Also, purchasing SO Office Ltd compatible products for your printer is backed by our proprietary process which includes:
Rigorous Product Development
" Ensured colour integrity, brilliant colour.
" Quality assurance testing ensures printer performance excellence.
" Product stability in all environments.
Strict standards for superior manufacturing
" Ensures nothing leaves our warehouse without meeting our gold standard for excellence.
Experience and responsive Technical support team
" Ensures available support from day one of purchase.
" UK nationwide printer service engineers conforming to ISO9000 standard. Engineers are manufacturer approved to confidently provide a quality repair.
Industry-Leading, Full Protection Warranty
" We stand by our products and guarantee their performance in your printer.
" 100% product warranty including repair or replacement of the printer if necessary.
I hope this statement helps with your decision to purchase SO Office Ltd compatible products. Should you decide on the manufacturers original we understand and are happy to support you on this decision? Please contact us for prices if required.
If you require any further information please do not hesitate to contact us.
